Improve Services Rendered to your Tenants While Reducing Administrative Costs!
The CONNECT tenant portal allows you to improve the services you offer to your tenants.
Through this portal, your tenants can submit their service requests directly. These requests can be routed from a smartphone, a tablet as well as from a computer. The tenants are then able to monitor the status of their requests. How does it work?
As soon as a service request is received on the CONNECT tenant portal, a manager can prioritize work orders, send them to a specific person from their maintenance team and monitor their progress in real time.
As for the maintenance team, the person designated by the team receives the work order that is assigned to them, either on their smartphone or tablet, advising them of the work to be done. Once the work is completed the person in charge documents the work order, closes it, and a follow-up is then transmitted, always in real time, to the manager and your tenant.
The CONNECT tenant portal allows you to:
- let the tenant document his own request 24/7
- receive the tenant’s availability in order to intervene when necessary
- distribute service requests according to their location, their nature, etc.
- forward the tenant’s contact information directly to the maintenance team
- be kept informed at all times of ongoing work carried out by your maintenance team
- keep your tenant informed regarding service requests without your intervention
- work on the preventive maintenance of your real estate assets
- manage services requests conbined with MAINT and PRIMMO software
- optimizes services offered to your tenants
- decreases your administration costs
- improves the efficiency of your maintenance team
- optimizes the management and resolution of service calls to your tenants
- increases administrative efficiency by reducing the quantity of calls
- increases communicaiton among yourselves, your tenants, your staff and your service providers